(Category)CRM

• Virtual contact centre holds great promise for SA companies

  [ April 2008 ]

• Riding the wave of CRM collaboration

  [ April 2008 ]

• Integration - contact centres' biggest bugbear

  [ March 2008 ]

• Will Web 2.0 give birth to a CRM monster?

  Businesses are trying to learn to communicate in the manner the customer wants, to move away from the scenario where the customer is just a target for the business, and toward a situation where they are engaged and their activities become the driver for the marketing process

  [ February 2008 ]

• The 'where are you' factor that improves contact centre efficiency

  [ January 2008 ]

• i5 spreads wings to Pacific Rim

  [ January 2008 ]

• Eliminating the weakest link in the supply chain

  [ January 2008 ]

• ITIL3

  [ November 2007, Quintica ]

• Skilled global customer service

  Many businesses are moving toward virtual contact centres which provide a better work environment for agents and can greatly increase service levels for businesses

  [ November 2007 ]

• Worldwide customer relationship management software market will grow 14% in 2007

  [ September 2007 ]

• AnalystWatch: Who is winning the CRM war?

  Datamonitor found that the proportion of enterprises planning to invest in CRM is set to increase within the next two years

  [ August 2007 ]

• Call centres: caveat emptor

  [ August 2007 ]

• South Africa gets ready for CRM’s next step

  [ July 2007 ]

• Ekurhuleni College establishes dual-use contact centre

  [ July 2007 ]

• Medscheme oils the machinery of IT with CRM solution

  [ June 2007 ]

• Nashua Finance uses HEAT to meet ISO standards

  [ June 2007 ]

• Salesforce.com tackles collaborative portals

  AppSpace aims to improve the way organisations and their customers or partners interact with each other by providing a rich collaborative environment based on a single point from which customers can access multiple applications running on the Salesforce platform

  [ March 2007 ]

• The Carphone Warehouse ploughs additional R35m into SA contact centre

  [ March 2007 ]

• Of form and function

  Making the leap between IT's form and IT's function is requires a concerted plan to address those issues which IT often considers to be business issues

  [ March 2007 ]

• GoldMine reaches into enterprise market

  [ February 2007 ]

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